{"id":15484,"date":"2023-06-26T10:43:01","date_gmt":"2023-06-26T08:43:01","guid":{"rendered":"https:\/\/cueva.prueba33.com\/calidad\/"},"modified":"2024-01-22T11:44:49","modified_gmt":"2024-01-22T10:44:49","slug":"quality","status":"publish","type":"page","link":"https:\/\/cuevadenerja.es\/en\/quality\/","title":{"rendered":"Quality"},"content":{"rendered":"\t\t
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Purchase your online ticket<\/strong> at the best price and avoid queues<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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A commitment to Quality from the Cueva de Nerja Foundation<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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The Management of the Fundaci\u00f3n Cueva de Nerja, aware of the importance of achieving proper management of its facilities and services offered to visitors, has focused its efforts on developing and implementing tools that facilitate and ensure proper management. As a strategy, it has adopted the implementation of a Quality, Environment, and Tourism Quality “Q” Management System, based on the reference standards UNE-EN ISO 9001:2015, UNE-EN ISO 14001:2015, and “Q”- Quality of ICTE.<\/p>

The objective of undertaking this Integrated Management System implementation project has been to ensure the improvement of the quality level in the services offered in the activities of “Management of Visits to the Cueva de Nerja: reservations and ticket sales, guided tours, audio-guided tours, merchandise sales, and photographic memories”, as well as an improvement in its environmental performance, setting an example as an organization striving for business excellence through the training of its personnel in Quality and Environment matters.<\/p>

The implementation of the Integrated Management System has involved a thorough compliance with requirements related to historical heritage, industrial safety, security, emergencies and evacuations, environment, and tourist services.<\/p>

As a result of the efforts made by the entire team of the Fundaci\u00f3n Cueva de Nerja, as of December 4, 2018, the CUEVA DE NERJA obtained certifications for Quality, Environment, and “Q” Tourism Quality, becoming the FIRST TOURIST CAVE to receive these international awards at the national level.<\/p>

A challenge in renewal and continuous improvement<\/span><\/h4>

From this moment on, the **Fundaci\u00f3n Cueva de Nerja** will continue to undergo strict annual audits, ensuring the continuous improvement of its management system, compliance with all environmental legal requirements, and a commitment to improving the level of excellence and quality of the facilities and services offered to visitors.
The Fundaci\u00f3n Cueva de Nerja will continue to work in line with the utmost respect for the environment, contributing to the development of sustainable tourism in the municipality.<\/p>

Following this same line of action, during the year 2019, the Fundaci\u00f3n Cueva de Nerja through the Museo de Nerja, implemented the Tourism Quality Management System, based on the reference standard UNE 302002:2018 for Museums. Requirements for the provision of visitation services, with the aim of ensuring the maintenance of quality standards between the museum and its visitors, guaranteeing an optimal visitor experience. The Museo de Nerja is the first museum in Andalusia to obtain this certification.<\/p>